17 roles open right now

$58,000–$72,000 + on-call standby pay

Provide front-line technical support to Calgary businesses that rely on Hero IT to keep their teams productive. You will handle tickets, administer Microsoft 365 environments, set up and deploy devices, and be the first person our clients talk to when something breaks. This is the foundation role on our service desk — you will learn every client’s environment, build relationships with their staff, and develop the troubleshooting instincts that lead to senior engineering roles.

$70,000–$88,000 + on-call standby pay

Lead and mentor the service desk team while handling complex Tier 2 escalations across Hero IT’s entire managed client base. You are the glue between the front-line technicians and senior engineers — you triage, assign, resolve, and ensure nothing falls through the cracks. You own SLA performance, ticket quality, client communication standards, and the day-to-day rhythm of our support operation. This is the first real delivery leadership hire, and the team’s effectiveness depends on your judgment and follow-through.

$55,000–$72,000 + mileage + OT

SMB clients still need hands-on work that remote support cannot handle. You will drive across Calgary setting up workstations, installing network equipment, swapping firewalls, mounting wireless access points, coordinating cabling, managing office moves, and troubleshooting on-site issues. This is the tangible side of managed IT — racking, stacking, running cables, configuring hardware, and making sure everything works before you leave the site. If you like working with your hands and solving problems in real spaces, this is the role.

$85,000–$105,000

Own the Microsoft ecosystem for Hero IT’s entire managed client base. You are the person who designs Entra ID configurations, builds Intune device profiles, manages Exchange Online, enforces conditional access policies, handles tenant-to-tenant migrations, and ensures every client’s M365 environment is secure, documented, and consistent. This role is the backbone of our IT delivery — when someone asks “what’s the right way to set this up?” the answer should come from you.

$90,000–$115,000 + on-call standby pay

Security is one of the primary reasons Calgary businesses hire a managed service provider. You will own the security posture of Hero IT’s entire client base: endpoint hardening, MFA rollouts, phishing protection, EDR deployment, security policy baselines, vulnerability assessments, incident response, and ongoing security awareness training. You translate complex security concepts into actionable recommendations that business owners can understand and approve. When an incident happens, you are the first responder.

$80,000–$100,000 + mileage + OT

Design and deploy network infrastructure for SMB clients ranging from 10-seat offices to 200-person multi-site operations. You will own firewalls, switches, VLANs, Wi-Fi, VPNs, site-to-site connectivity, SD-WAN, and the more complex network engineering work that separates a professional MSP from basic break-fix. This role matters fast once Hero IT onboards larger clients — you are the person who makes their network reliable, secure, and scalable.

$70,000–$90,000

Once tickets start piling up, you need someone focused on the systems that prevent tickets in the first place. You will own the RMM platform, write scripts for automated remediation, tune monitoring alerts so technicians aren’t drowning in noise, enforce patching and compliance standards, and continuously improve the operational efficiency that lets Hero IT scale without proportional headcount growth. This is the behind-the-scenes role that makes everything else work better.

$78,000–$98,000

You own backup deployments, restore testing, disaster recovery planning, and cloud workload protection for Hero IT’s entire managed client base. Every client trusts us to protect their data — and you are the person who makes sure that trust is justified. You will manage Datto/Veeam/Acronis environments, run quarterly restore tests, deploy SaaS backup for Microsoft 365 and Google Workspace, and be the person everyone calls when data needs to be recovered. This role is directly tied to recurring revenue and client retention.

$58,000–$75,000 + mileage + OT

Install, configure, and support business phone systems for Calgary companies that depend on reliable voice communications. You will handle everything from initial site surveys to SIP trunk provisioning to training receptionists on their new handsets. This is the hands-on entry point into Hero IT’s communications practice — you will get direct exposure to every aspect of business phone deployment and support.

$72,000–$95,000 + mileage + OT

Senior to the VoIP Technician, you design communication architectures for complex multi-site phone deployments, integrate Microsoft Teams Phone and Zoom Phone with existing business systems, manage telecom carrier and SIP provider relationships, and solve the problems that go beyond basic handset configuration. SMBs increasingly need unified communications — you bridge traditional telephony with modern collaboration platforms to give clients a seamless experience.

$70,000–$90,000

Build fast, accessible websites for Calgary businesses across dozens of industries. You will work directly with business owners to turn their goals into clean, conversion-focused sites using Next.js, React, Tailwind CSS, and WordPress — depending on what fits the client. At Hero IT, web projects are not assembly-line template jobs; you will design, build, and launch complete websites from concept to go-live, often within 4–6 weeks, and see your work generating real leads for real local businesses.

$60,000–$78,000 + performance bonus

Drive measurable traffic and leads for Calgary businesses through local SEO, Google Ads, and Google Business Profile optimization. You will manage campaigns across multiple industries and report directly to business owners who care about phone calls and booked jobs, not vanity metrics. At Hero IT, marketing performance is measured in leads generated and revenue influenced — not impressions, likes, or followers.

$65,000–$85,000

The technical marketing/web crossover role. You sit between the web development team and the digital marketing team, handling the work that requires both skill sets: Google Business Profile setup and management, online booking system configuration, analytics implementation, SEO change deployment on live sites, and the technical plumbing behind digital marketing campaigns. If you can write code and understand marketing strategy, this role lets you do both.

$72,000–$95,000

Build chatbots, automate workflows, and integrate CRM systems for Calgary businesses that want to do more with less manual effort. You will work across industries to identify repetitive tasks and replace them with reliable automations that save hours every week. At Hero IT, automation isn’t theoretical — you will ship real integrations for real businesses and see the impact immediately: fewer missed leads, faster follow-up, less data entry, and happier clients.

$70,000–$90,000 + variable comp

Own the ongoing relationship with 40–60 Calgary businesses that trust Hero IT to keep their technology running. You will run quarterly business reviews, identify expansion opportunities, resolve escalations, coordinate across technical teams, and ensure every client feels like they are our only client. This is not a passive account management role — you will proactively surface problems, recommend solutions, and drive measurable improvements in client satisfaction and retention.

$90,000–$120,000 + variable comp

The most senior client-facing technical role at Hero IT — equal parts consultant, architect, and trusted advisor. You scope client environments, conduct technology assessments, create multi-year roadmaps, design solutions that span IT/security/web/communications, quote projects properly, and bridge the gap between sales and delivery. Once Hero IT has enough clients and enough complexity, this is the person who ensures every engagement starts with the right plan and the right expectations. vCIO-style strategic work for business owners who need a technology partner, not just a vendor.

$20–$24/hour

Get real-world IT experience by working alongside our support team for the summer. You will handle help desk tickets, build internal documentation, shadow engineers on client projects, and assist with device deployments — this is hands-on work for actual businesses, not filing or coffee runs. Every intern gets a dedicated mentor, weekly one-on-ones, and a capstone project to present at the end of the summer.