Hero IT
Managed IT

A clear picture, a real roadmap, a budget you can plan against.

Most Calgary small business owners make technology decisions reactively — when something breaks, a vendor calls, or a competitor does something new. Quarterly reviews flip that around: a clear picture, a real roadmap, and a budget you can plan against.

  • Infrastructure · security · software · spend
  • 12-month roadmap + budget · risk register · KPIs
  • 60-min focused meeting · share-ready exec report
Fixed-price quote. No surprise invoices.Calgary, AB
Q1 review · prepared for ownerDelivered
Executive summary
Strong quarter. Two decisions needed before May 1.
Uptime99.97%▲ 0.04
Tickets / wk38▼ 12
Patch coverage98.7%▲ 14
12-month roadmapMay → Apr
Cybersecurity
Hardware refresh
Cloud migration
RiskServer warranty expires Sep · refresh in plan, decision needed by JulTracked
60 min · share-ready
Q2 plan locked
Sound familiar?

Without a quarterly review, IT is a series of surprises.

Most Calgary small businesses we onboard have never had an outside IT review. Here's what we see most.

1

You do not know if tech can handle growth

Without a forward look, you find out by hitting a wall mid-quarter.

2

Tech decisions made reactively

After-the-fact decisions cost more — in money and in operating drag.

3

Unplanned IT expenses every year

A surprise hardware refresh blows finance's plan and your trust.

4

No visibility into whether spend pays off

IT becomes a line item nobody can defend at a board meeting.

5

Same conversations, no documented decisions

Without a written record, decisions evaporate between quarters.

6

Cannot benchmark spend or maturity

Are you over-spending? Under-spending? You have no idea.

7

Security posture never formally reviewed

When the breach happens, "we meant to" does not survive the audit.

8

Insurer or board asking for documentation

You scramble to produce something that should already exist.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

Infrastructure health

Plain-English snapshot of servers, network, endpoints, and cloud — what is fine, what is not.

Security posture review

Current controls vs. best practice — gaps flagged with severity and effort.

Software & license audit

Every subscription reviewed — used, shelfware, recoverable spend.

Hardware lifecycle

Age, warranty, and refresh windows — replacements planned, not reactive.

12-month roadmap

Projects, dependencies, milestones, owners — a plan that actually moves.

IT budget forecast

12-month forecast — recurring + projects + replacements — finance-ready.

KPIs & trends

Tickets, response time, downtime, incidents tracked over time — trends made visible.

Risk register

Top risks ranked by likelihood and impact — with what we are doing about each.

Vendor performance

How your vendors did this quarter — SLA adherence, response, recommendations.

Plain-language exec report

Written for owners. No jargon. Designed to be read in 10 minutes.

In the box

What you walk away with.

An executive report that drives real decisions is the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Pre-meeting executive report (PDF + dashboard)
  • Infrastructure health summary
  • Security posture review with gap list
  • Software + license audit with recovery plan
  • Hardware lifecycle + refresh schedule
  • 12-month technology roadmap
  • 12-month IT budget forecast
  • KPI dashboard + trend analysis
  • Prioritized risk register
  • Annual industry benchmark of spend + maturity
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Pre-meeting

Collect

We pull performance, incident, security, and spend data from your environment — no work on your side.

2
Pre-meeting

Analyse

We benchmark against your goals, compliance needs, and industry peers.

3
1 week before

Report

A plain-language executive report is delivered before the meeting so you can read it on your time.

4
60 min

Review

A focused 60-minute meeting walks through findings, decisions, and the updated roadmap.

5
Within 48 hr

Update

Your roadmap and budget are updated to reflect decisions — and shared with stakeholders.

Industries

Quarterly IT Reviews for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
Quarterly IT Review Buying Guide
What a real quarterly review looks like, what should be in it, and the questions every Calgary owner should ask their IT partner.
Download PDF
FAQ

Questions we hear about
quarterly IT reviews.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

Quarterly IT Reviews across Calgary.

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Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
Typically responds in under 2 hours