Managed IT that doesn't wait for the next outage.
We proactively manage your technology so problems get fixed before they affect your business, with support available when you need it.
- 24/7 monitoring + patching
- Unlimited help desk for your whole team
- Predictable monthly pricing — no surprise invoices
- Small businesses without in-house IT staff
- Companies frustrated with reactive break-fix IT
- Organizations wanting predictable IT costs
- Businesses that can't afford IT downtime
Your IT only gets attention when something breaks.
Most Calgary small businesses we meet are one outage away from a bad week. Here's what we see most.
IT issues disrupt your workday
Every outage costs hours. They're happening too often.
No one to call when something breaks
You're the IT person — and that's not your job.
Unexpected IT costs blow your budget
A single emergency call wipes out a month of planning.
Security worries you
You know you need to do something — you just don't know what.
Everything you'd expect,
plus what most agencies skip.
Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.
24/7 monitoring
Proactive monitoring of servers, workstations, and networks — issues caught before users notice.
Unlimited help desk
Fast, friendly support for your whole team — no per-ticket charges up to your limit, no escalation runaround.
Patch management
OS and software patches applied automatically on a schedule, with reporting.
Antivirus & cybersecurity
Managed endpoint protection across all devices — laptops, desktops, servers, mobile.
Vendor management
We handle your ISP, SaaS vendors, and hardware suppliers so you make one call — to us.
Technology planning
Annual technology roadmap that aligns IT spend with where the business is going.
What you walk away with.
A complete IT department, without the headcount. Everything below is included — no per-ticket fees, no surprise invoices.
Get a fixed-price quote- Monitoring agents on every device
- Unlimited help desk (phone, email, chat)
- Automatic OS + software patching
- Managed antivirus + endpoint security
- Daily backup verification
- ISP, SaaS, and hardware vendor management
- Quarterly business reviews
- Annual technology roadmap
- Onboarding & offboarding for your team members
Managed IT packages built for growing businesses
Choose the level of support, security, and strategy your business needs today — with room to grow tomorrow.
Best for businesses that need reliable day-to-day IT support, monitoring, and maintenance.
- Unlimited helpdesk
- Remote monitoring & patching
- Microsoft 365 support
- Vendor coordination
Best for businesses that want managed IT plus cybersecurity, backup, and email protection.
- Everything in Core
- Managed endpoint security
- Email security + phishing protection
- Email + workstation backup
- Security awareness training
Best for businesses that want HERO IT to act as their fully managed outsourced IT department.
- Everything in Secure
- vCIO + technology roadmap
- Disaster recovery + DR testing
- After-hours support included
- Compliance + executive reporting
Final pricing may vary based on users, devices, servers, locations, security requirements, and after-hours support needs.
Everything that's included, side-by-side.
- Helpdesk supportIncluded
- Business-hours remote supportIncluded
- Remote monitoring & managementIncluded
- Patch managementIncluded
- Endpoint managementIncluded
- Ticketing & service trackingIncluded
- Microsoft 365 supportIncluded
- Google Workspace supportIncluded
- Network troubleshootingIncluded
- Printer, Wi-Fi & internet supportIncluded
- Vendor coordinationIncluded
- Mobile device managementIncluded
- Monthly IT audit & reportIncluded
- Managed endpoint securityIncluded
- Email security / phishing protectionIncluded
- Microsoft 365 backupIncluded
- Google Workspace backupIncluded
- Workstation / server backupIncluded
- Security awareness trainingIncluded
- Dark web / credential monitoringIncluded
- Security policy supportBasic
- Cybersecurity risk reviewsPeriodic
- Disaster recovery planningBasic
- Backup validation / recovery testingBasic
- After-hours supportAdd-on
- Priority ticket handlingEnhanced
- Strategic IT planningBasic recs.
- vCIO / IT leadershipAdd-on
- Technology roadmapBasic
- Budget planningNot included
- Account managementEnhanced
- Advanced network managementAdd-on
- Firewall / VPN / switch / Wi-Fi oversightSecurity-focused
- Project planningOptional
- Compliance supportBasic
- Executive reportingSecurity + IT
Not sure which one fits?
30 minutes on a call and we'll tell you straight — no pressure, no jargon.
Common questions about packages.
“Before Hero IT, every IT problem was a fire and I was the fire department. Now I just don't think about it. Tickets get answered, patches happen, and someone else worries about Microsoft.”
A 24-person Calgary law firm replaces three IT vendors with one team.
Our process. Step by step.
A short, structured timeline with real check-ins at each step. You always know what's next.
Discovery
We audit your current IT environment and identify gaps and risks.
Onboarding
Agents deployed, monitoring configured, your team introduced to ours.
Ongoing support
Proactive management, patching, and unlimited help desk every day after.
Quarterly review
Regular check-ins on performance, cost, and what's coming next.
Managed IT for the businesses we know best.
Calgary-specific patterns, copy, and SEO baked in for these industries.
See all 35 industriesPlays nicely with the tools
you already use.
We connect your new website to the systems running your business — email, CRM, scheduling, payments, accounting, analytics. No copy-paste, no double entry.
Questions we hear about
managed IT.
Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.
Ask us on a free callPairs well with…
Cybersecurity
Close the doors attackers walk through.
Learn moreM365 / Workspace
The right productivity platform, configured the right way.
Learn moreBackup & Recovery
When data disappears tomorrow, you should still be operating Monday.
Learn moreHelp Desk
Real humans, fast responses, problems that actually get solved.
Learn moreManaged IT across Calgary.
We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.
Ready for one team to handle all of it?
Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.
