One contact for every tech vendor in your stack.
Every Calgary small business deals with a stack of technology vendors — ISPs, software, hardware, phone carriers — each with its own support line, its own renewal date, and its own way of making your life harder. We become the single point of contact and handle all of it.
- ISPs, SaaS, hardware, phone carriers — handled
- Renewal alerts 60–90 days out · spend optimization
- Quarterly review with recommendations + benchmarks
Vendor management eats hours that should be running the business.
Most Calgary small businesses we onboard are paying for shadow subscriptions and renewing at retail. Here's what we see most.
Hours on hold with the ISP
Operations stops while you wait for tier-1 to confirm your account number again.
Nobody internally tracks vendors
It becomes the owner's problem until the day it does not get done at all.
Renewals catch you at full retail
Every year, the same surprise charge — and the same vow to "look at it next year."
Vendors blame each other
When ISP, firewall, and SaaS finger-point, your team waits.
You have no subscription inventory
Mystery monthly charges and no real list of what is even active.
License counts do not match headcount
You are paying for seats whose owners left long ago.
Hardware warranties expire silently
A failed laptop becomes a buy when it could have been a claim.
Vendor incidents have no history
Without RCA records, the same thing happens twice — and you cannot push back.
Everything you'd expect,
plus what most agencies skip.
Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.
Single point of contact
One number for every tech vendor issue — we handle the coordination and follow-up.
ISP & telecom liaison
Outages, service changes, escalations, and renegotiations handled directly with the carrier.
SaaS subscription inventory
Every subscription tracked: cost, owner, plan, renewal date, billing cycle.
Renewal tracking
Renewals flagged 60–90 days out so you can review, negotiate, or cancel — not auto-renew.
License optimization
License counts reconciled against actual users — wasted seats recovered.
Warranty tracking
Warranty status, expiries, and claim history per device — failed gear becomes a claim, not a buy.
Escalation on your behalf
Unresponsive vendors and disputes pushed using our partner relationships.
Vendor performance
SLA adherence and incident history tracked per vendor — evidence when it is time to switch.
Contract repository
Centralized contracts, T&Cs, MSAs, DPAs — never scramble for paperwork mid-incident.
Quarterly vendor review
A focused 60-min meeting on performance, costs, and renewals — with clear recommendations.
What you walk away with.
One contact for every tech vendor is the obvious deliverable. Here's the full list of what's included.
Get a fixed-price quote- Tech vendor inventory + contract repository
- SaaS subscription register with renewals + costs
- License reconciliation + spend optimization plan
- Hardware warranty tracker + claim playbook
- ISP / telecom escalation process + carrier relationships
- Renewal alert workflow (60–90 days out)
- Vendor performance dashboard + incident log
- Standardized RCA documentation
- Quarterly vendor review meeting + recommendations
- Annual benchmark of spend vs. market
Our process. Step by step.
A short, structured timeline with real check-ins at each step. You always know what's next.
Audit
Every tech vendor, account, contract, renewal, and contact documented.
Take over
We become primary technical contact for vendor communications — you keep billing control.
Manage
Renewals proactively managed. Issues escalated without delay. You stay informed without being on hold.
Optimize
Licenses reconciled, unused subscriptions cancelled, renewal terms negotiated against benchmarks.
Review
Focused 60-min quarterly review — performance, costs, upcoming renewals, recommendations.
Vendor Management for the businesses we know best.
Calgary-specific patterns, copy, and SEO baked in for these industries.
See all 35 industriesQuestions we hear about
IT vendor management.
Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.
Ask us on a free callPairs well with…
Vendor Management across Calgary.
We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.
Ready for one team to handle all of it?
Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.
