Hero IT
Comms & Phone

VoIP that cuts your phone bill and upgrades your capabilities.

Modern VoIP delivers better call quality, more features, and lower costs than traditional phone service — when configured correctly. We handle the network tuning, number porting, and migration so the switch is seamless.

  • 30–60% savings · keep your numbers
  • QoS tuning + HD voice + failover
  • CRM integration + unified communications
Fixed-price quote. No surprise invoices.Calgary, AB
cost comparison · monthly12-user team
Legacy carrier$1,840 / mo
Modern VoIP$848 / mo
Saves $11,904 / yr · gains video, SMS, mobile
Numbers ported · 0 disruption
SIP trunk + HD codecs + failover to mobile
QoS active · 0 dropped calls · 38ms latency
Live
−54% monthly phone bill
HD voice · QoS tuned
Sound familiar?

Legacy phone service is the easiest line item to cut.

Most Calgary businesses we audit can save 40–55% on phones with a properly configured VoIP migration. Here's what we see most.

1

Your phone bill is too high

Legacy carriers charging 2010 prices for 1990 features.

2

Remote workers cannot use the office phones

The desk-phone era is over. Your bill says otherwise.

3

International calls are expensive

Per-minute rates that hurt every time someone dials abroad.

4

Your current system is complex and costly to change

Vendor calls, change orders, billable visits — for trivial tweaks.

5

Call quality issues

Drops, echo, latency. Customers notice. They mention it.

6

Your IT team tried VoIP and it sounded terrible

The platform was fine. The network was not. Configuration matters.

7

You are unsure if your network can handle voice

Without a real assessment, it is a coin flip.

8

Hardware is dying and parts are obsolete

Some PBXes have been on borrowed time for years.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

VoIP platform selection

Recommend the right VoIP platform — RingCentral, Zoom Phone, 8x8, Vonage, or Microsoft Teams Phone — for your size, features, and integrations.

Number porting

Move existing business numbers without interruption. Porting typically completes in 7–14 business days, parallel-running both systems during transition.

SIP trunking

Connect existing PBX hardware to SIP trunks for immediate cost savings without a full system replacement — useful when full migration is not yet feasible.

Network optimization

QoS, jitter buffer, packet shaping, and bandwidth tuning — the difference between great VoIP and bad VoIP is the network, not the platform.

HD voice quality

HD voice codecs (G.722, Opus) for noticeably better call clarity than legacy phone service.

International calling

Dramatically reduced international calling rates — typically 50–80% lower than legacy carriers.

Unified communications

Voice, video, messaging, fax, and presence in one platform — your team uses one app, not five.

Failover & redundancy

Automatic failover to mobile or backup numbers if internet drops, plus geographic redundancy on the carrier side.

CRM integration

Click-to-dial, call logging, contact pop-up, and call notes integrated with your CRM — calls become structured data.

Bandwidth assessment

Pre-deployment bandwidth and network assessment — confirm capacity, identify constraints, and recommend ISP upgrades only if actually needed.

In the box

What you walk away with.

A lower phone bill plus modern features is the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Cost-savings model + platform recommendation
  • Bandwidth + network assessment report
  • QoS + jitter buffer + packet shaping configured
  • Number porting from existing carrier (zero disruption)
  • SIP trunking (where keeping existing PBX makes sense)
  • HD voice + international calling configured
  • Mobile + desktop softphone apps deployed
  • Failover routing to mobile if internet drops
  • CRM integration (HubSpot / Pipedrive / Salesforce / others)
  • 30 days of post-migration call quality monitoring
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Week 1

Assessment

Review current phone system, call volume, network capacity, integration needs, and budget.

2
Week 1–2

Design

Select the right VoIP platform, design the call flow, plan number porting, and document the cost-savings model.

3
Week 2

Network prep

Configure QoS, optimize the network, and run pre-migration call quality tests.

4
Week 2–4

Migrate

Port numbers, deploy devices and apps, and run both systems in parallel during the cutover window.

5
Ongoing

Optimize

Post-migration monitoring of call quality, billing, and feature usage — plus ongoing platform management.

Industries

VoIP for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
VoIP Buying Guide
When VoIP saves money, when it does not, network requirements, and the questions every Calgary business should ask before switching.
Download PDF
FAQ

Questions we hear about
VoIP.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

VoIP across Calgary.

We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.

Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
Typically responds in under 2 hours