Question 1

What does Hero IT do?

Accepted Answer

Hero IT is a Calgary-based technology consultancy that helps small and medium businesses with web design, local SEO, managed IT services, cybersecurity, AI automation, business phone systems, and more. We're a full-service technology partner — you can come to us for almost any business technology need.

Question 2

Where is Hero IT located?

Accepted Answer

We're based in Calgary, Alberta, and serve businesses across the city and surrounding communities including Airdrie, Cochrane, Chestermere, and Okotoks.

Question 3

How do I get started?

Accepted Answer

Book a free consultation through our website. We'll learn about your business, understand your goals, and recommend the services that make the most sense for you — no pressure.

Question 4

Do you work with very small businesses?

Accepted Answer

Yes. Many of our clients are sole proprietors and very small teams. We have services and pricing scaled appropriately for small businesses in every stage of growth.

Question 5

Do you offer one-time projects or ongoing services?

Accepted Answer

Both. Some services like website design are project-based. Others like managed IT, SEO, and VoIP are ongoing monthly services. We'll clearly explain which model applies to each service.

Question 6

How long does a website take to build?

Accepted Answer

Most small business websites take 3–6 weeks from kickoff to launch. Timeline depends on content readiness, the number of pages, and feedback turnaround time.

Question 7

How much does a website cost?

Accepted Answer

Website costs vary based on scope, complexity, and features. We'll provide a fixed-price proposal after a discovery call so there are no surprises.

Question 8

What is local SEO and why does my business need it?

Accepted Answer

Local SEO is the process of optimizing your online presence so your business appears prominently when people in your area search for your services. Without it, you're invisible to a large portion of potential customers.

Question 9

How long does it take to see SEO results?

Accepted Answer

Local SEO typically shows measurable results within 3–6 months. Google Business Profile optimization can show faster results — sometimes within a few weeks.

Question 10

Will you manage my website after it's built?

Accepted Answer

Yes. We offer ongoing website maintenance and hosting plans that keep your site fast, secure, and up to date.

Question 11

What's included in managed IT services?

Accepted Answer

Our managed IT plans typically include proactive monitoring, unlimited help desk support, patch management, antivirus and endpoint protection, vendor management, and a dedicated account manager.

Question 12

How quickly do you respond to IT issues?

Accepted Answer

Critical issues receive a response within 1 hour. Most non-critical issues are resolved same-business-day.

Question 13

Is my small business really at risk of a cyberattack?

Accepted Answer

Yes. Small businesses are disproportionately targeted because they often have weaker defenses. The average cost of a data breach for a small Canadian business exceeds $100,000.

Question 14

Do you support remote and hybrid teams?

Accepted Answer

Yes. We support on-site, remote, and hybrid workforces with tools that work wherever your team is located.

Question 15

Can you support Mac, Windows, or both?

Accepted Answer

Yes. We support both Mac and Windows environments, as well as mixed environments with both platforms.

Question 16

What business processes can you automate?

Accepted Answer

Lead follow-up, appointment reminders, invoice generation, document routing, data entry between systems, employee onboarding, report delivery, customer notifications, and many more. If you're doing something repetitively, it can likely be automated.

Question 17

Do I need to understand AI or automation tools myself?

Accepted Answer

No. We build and manage the automations for you. We'll show you how to monitor them, but the technical implementation is our responsibility.

Question 18

Which CRM do you recommend?

Accepted Answer

It depends on your business size, budget, and industry. We work with HubSpot, Pipedrive, Zoho, Salesforce, and others. We recommend based on your specific needs, not on any commission arrangement.

Question 19

Is AI safe to use with my business data?

Accepted Answer

Yes, with proper configuration. We advise on data handling best practices and ensure AI tools are configured to protect sensitive business information.

Question 20

Can I keep my existing phone number when switching to VoIP?

Accepted Answer

Yes. We port your existing business phone numbers to the new system so there's no disruption to your customers.

Question 21

What's the difference between VoIP and a traditional phone line?

Accepted Answer

VoIP delivers phone calls over your internet connection rather than dedicated phone lines. It costs less, offers more features, and works anywhere you have internet access.

Question 22

Will an AI receptionist sound natural to my callers?

Accepted Answer

Modern voice AI sounds remarkably natural. We can configure it to introduce itself as an AI assistant or to operate as a smart call handler — depending on your preference.

Question 23

What happens to calls if our internet goes down?

Accepted Answer

We configure failover routing so calls are automatically forwarded to mobile phones or another number if your internet connection is disrupted.

Frequently Asked Questions

General

Web & SEO

IT & Security

Automation & AI

Phone & Communications

Ready for one team to handle all of it?