Hero IT
AI & Automation

AI chatbots that answer customers 24/7 — in your voice.

Trained on your services, FAQs, pricing, and policies — and configured to know when to hand off to a human. Engages visitors, captures qualified leads, and books appointments around the clock.

  • Trained on your services, FAQs, and policies
  • Lead capture · booking · live handoff · multilingual
  • Confidence thresholds + monthly tuning
Fixed-price quote. No surprise invoices.Calgary, AB
chat · liveOnline
Do you offer same-day plumbing service in Mahogany?
Yes — we serve Mahogany with same-day appointments before 6pm. Want me to check this afternoon's availability?
94% confidence · live handoff if needed
14 booked today
Trained on your docs
EN · FR · ES
Sound familiar?

Your website should be answering questions while you sleep.

Most Calgary websites we audit lose 30%+ of after-hours intent to friction. Here's what we see most.

1

Customers cannot get answers outside business hours

They decide at 9pm. They go elsewhere.

2

Your team answers the same questions all day

Same five questions, every single day.

3

Visitors leave without taking action

Traffic lands. Conversion does not. Friction wins.

4

Lead response time is too slow

Speed-to-lead is the #1 conversion lever — and yours is hours.

5

Contact forms get junk leads

No qualification = a sales rep wasting their morning.

6

Great FAQs nobody reads

The information is there. The customer wants to ask, not search.

7

Generic chatbots damage your brand

Off-the-shelf scripts that everyone has seen.

8

You worry the chatbot will say something wrong

Reasonable. Without thresholds and handoff, it might.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

Custom knowledge base

Trained on your services, FAQs, pricing, policies, and documentation — answers reflect your actual business.

Brand voice

Custom persona, tone, and writing style so the chatbot sounds like your brand — not a generic helpdesk bot.

Lead capture & qualification

Qualifies visitors with the right questions and captures contact details for sales follow-up.

Appointment booking

Books consultations and appointments directly into your calendar via your booking system from inside the chat.

Multi-channel

Website, Facebook Messenger, WhatsApp, Instagram DM — one knowledge base across every channel.

Live handoff

Smooth escalation to a human agent when the chatbot does not know — with full conversation context handed over.

Confidence thresholds

When the chatbot is not confident, it says so — and offers to connect a human or take a message instead of guessing.

Multilingual

Bilingual or multilingual responses for businesses serving customers in multiple languages.

Analytics dashboard

See what questions customers are really asking, where the chatbot succeeded, and where the knowledge base needs improvement.

Continuous learning

Monthly review of conversations, knowledge base updates, and fine-tuning based on real customer queries.

In the box

What you walk away with.

An always-on first responder for your website is the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Custom knowledge base built from your services, FAQs, and docs
  • Brand voice + persona configuration
  • Lead capture + qualification logic
  • Booking system integration (Calendly, Acuity, Jane, Square, others)
  • Website widget + Messenger + WhatsApp deployment
  • Live-agent handoff with full conversation context
  • Confidence thresholds + fallback paths
  • Multilingual support (where needed)
  • Analytics dashboard + monthly review
  • Knowledge base updates as your services evolve
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Week 1

Content gathering

Collect your FAQs, service details, policies, conversation scenarios, edge cases, and brand voice guidelines.

2
Week 1–2

Chatbot build

Train and configure the AI chatbot with your business knowledge, voice, fallback paths, and lead-capture logic.

3
Week 2–3

Testing

Thorough testing of conversation flows, edge cases, fallback paths, and live-agent handoff before launch.

4
Week 3

Deploy

Launch on your site, Messenger, and WhatsApp. Monitor conversations and tune in the first 14 days.

5
Monthly

Optimize

Monthly review of conversations, knowledge base updates, and fine-tuning based on real customer queries.

Industries

AI Chatbots for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
AI Chatbot Buying Guide
Off-the-shelf vs custom-trained, voice and brand considerations, and the questions every Calgary business should ask before deploying a chatbot.
Download PDF
FAQ

Questions we hear about
AI chatbots.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

AI Chatbots across Calgary.

We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.

Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
Typically responds in under 2 hours