Hero IT
Comms & Phone

Business phone systems that make you sound professional from anywhere.

Your phone system is often the first impression customers get. We set up modern cloud phone systems that are reliable, scalable, and easy to manage — so your team sounds professional whether they are at the desk, at home, or in the field.

  • Cloud PBX · auto attendant · IVR · mobile + desktop apps
  • Voicemail-to-email · AI transcription · SMS · video
  • Number portability · failover · CRM integration
Fixed-price quote. No surprise invoices.Calgary, AB
phones · 12 users · 1 locationOnline
Outbound · Sarah K · Mahogany
Talking · 2:14·Logged to CRM
Same number · every device
Mobile
iOS + Android
Desktop
Mac + Windows
Desk phone
Yealink · Poly
"Hi, calling about Tuesday's appointment…"
New voicemail · 38s · transcribed to email
14m
1 number · every device
AI voicemail transcription
Sound familiar?

Old phone systems quietly damage your professional sound.

Most Calgary businesses we audit are paying more for less than they would with modern cloud phones. Here's what we see most.

1

Your old phone system is unreliable and expensive

Hardware that fails. Maintenance contracts that grow. Features that age out.

2

You cannot easily add lines, users, or locations

Every change requires a vendor call, a quote, and a wait.

3

Your team cannot use business phones away from the office

Hybrid work breaks the desk-phone era.

4

The system is too complex to change without a specialist

Trivial routing changes need a billable visit.

5

Hardware is dying and parts are hard to find

Some PBXes are running on 2010-era boards. Time is up.

6

Voicemails get missed

Nobody checks the office voicemail. Customers wait. Then leave.

7

No visibility into call volume or wait times

You cannot improve what you cannot see.

8

Phone bills go up, features do not

You pay for capacity and lines. You get nothing new.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

Cloud PBX

Feature-rich cloud phone system without expensive on-prem hardware — same capabilities, fraction of the cost.

Auto attendant & IVR

Professional greetings, menu routing, and after-hours rules from day one — no separate IVR vendor needed.

Extension dialing

Internal extensions for seamless team communication, with presence so you see who is available before you call.

Mobile + desktop apps

Make and receive business calls from your iPhone, Android, Mac, or Windows — same number, every device.

Voicemail to email + transcription

Voicemails delivered to email as audio plus AI transcription — read the message in 10 seconds instead of listening for 90.

Business SMS & MMS

Texting from your business number — customers can text the same number they call. SMS history logs to your CRM.

Video meetings

Built-in video meetings with screen share — no separate Zoom or Teams subscription required for most teams.

Call recording

Optional call recording with retention rules, redaction, and compliance configuration where you need it.

Call analytics

Track call volume, wait times, abandonment, agent performance, and time-of-day trends.

Number portability + failover

Keep your existing numbers. Failover to mobile if internet drops so calls keep flowing even during outages.

In the box

What you walk away with.

A modern phone system that follows your team is the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Cloud PBX configured for your team and locations
  • Existing phone numbers ported with no disruption
  • Auto attendant + IVR + business-hours routing
  • Extension dialing + presence + call park
  • Mobile + desktop apps deployed to every user
  • Voicemail-to-email + AI transcription enabled
  • Business SMS configured + CRM logging
  • Call recording configured (where contracted)
  • CRM integration (HubSpot / Pipedrive / Salesforce / others)
  • E911 location services configured + team training
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Week 1

Needs assessment

Understand your team size, locations, call flow, integration needs, and bandwidth requirements.

2
Week 1–2

System design

Design call flow, IVR, extensions, voicemail rules, business hours, after-hours routing, and user setup.

3
Week 2–4

Port & configure

Port your numbers, configure the system, provision devices, and integrate with CRM and other tools.

4
Week 4

Train

Train your team on the apps, features, transfers, voicemail, and admin — recorded for new hires.

5
Ongoing

Optimize

Post-launch tuning of call flows based on real call patterns, plus monthly analytics review.

Industries

Phone Systems for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
Phone System Buying Guide
RingCentral vs Zoom Phone vs 8x8 vs Vonage vs Microsoft Teams — how to pick the right phone platform for your Calgary business.
Download PDF
FAQ

Questions we hear about
business phone systems.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

Phone Systems across Calgary.

We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.

Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
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