Hero IT
Managed IT

Catch network problems before your team feels them.

Most network outages start as small, detectable problems — a router running hot, a firewall that's struggling, a circuit dropping intermittently. We watch around the clock so issues get caught and fixed before they become a crisis.

  • 24/7 watch · alerts in 1–2 min
  • Firewall, router, Wi-Fi, bandwidth, synthetic checks
  • Calgary response team · ISP coordination on your behalf
Fixed-price quote. No surprise invoices.Calgary, AB
network · live · 24hHealthy
Uptime · last 24h
99.97%
avg latency 14 ms
▼ 23 ms peak (resolved)
17 Ave HQ12 msup
Calgary NE branch18 msup
Remote workers (24)54 msdegraded
Top bandwidth · last hour94 / 200 Mbps
M365 / OneDrive
38%
Backup uploads
27%
Browsing
18%
Streaming
11%
99.97% uptime · 30 d
0 customer-impacting incidents
Sound familiar?

If nobody is watching the network, the network watches itself fail.

Most Calgary small businesses we onboard learn about outages from the loudest staff member. Here's what we see most.

1

Internet drops and nobody knows why

A whole team is stopped while you stare at a router with one blinking light.

2

Hardware fails with zero warning

Without health monitoring, the first sign is the outage itself.

3

No baseline data, slow troubleshooting

Without history, every incident starts from scratch — and ends in guesswork.

4

You hear about issues from staff

IT problems should not arrive as a Slack thread of complaints.

5

Wi-Fi has dead zones nobody mapped

The boardroom drops calls. The kitchen has full bars. Why?

6

Slow apps — network or app?

Without flow data, finger-pointing wins and nothing improves.

7

Something is eating bandwidth

Maybe a backup, maybe an update, maybe a streaming habit. Nobody knows.

8

After-hours outages sit until morning

"We will look at it tomorrow" is not a SLA your customers care about.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

24/7 health monitoring

Routers, switches, firewalls, access points, and internet watched continuously — alerts in 1–2 min.

Firewall & router monitoring

Health, load, config, and logs — with alerts on anything unusual.

Bandwidth & flow reporting

What is eating bandwidth, by app and by user — congestion caught before it slows your team.

Wi-Fi performance

AP health, signal strength, client roaming, and dead-zone detection across the office.

Hardware health tracking

Temperature, uptime, fan speed, error logs — failing devices flagged before they die.

Threshold alerting

Custom thresholds tuned to your environment — alerts mean something, not noise.

Multi-site coverage

Multiple offices, branches, and remote workers monitored from one dashboard.

Synthetic uptime checks

External probes confirm your services are reachable — not just that your modem is online.

Incident documentation

Every outage gets a root cause, a timeline, and a recommended fix.

ISP coordination

We open and chase tickets with your ISP so you do not sit on hold while operations stop.

In the box

What you walk away with.

A network you can rely on is the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Network topology + asset inventory documented
  • Performance baseline established
  • SNMP polling + flow collection deployed
  • Synthetic uptime checks from multiple regions
  • Wi-Fi heatmap + AP health monitoring
  • Threshold alerts tuned to your environment
  • Calgary-based response + ISP escalation workflow
  • Incident runbook + on-call rotation
  • Monthly network performance reports
  • Quarterly capacity + upgrade review
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Week 1

Audit

We document your topology, enrol every device, and establish a performance baseline.

2
Week 1–2

Deploy

Monitoring agents, SNMP polling, flow collection, and synthetic checks configured across the network.

3
Week 2–3

Tune

Thresholds are tuned so alerts mean something — no flood of false positives.

4
Ongoing

Respond

A Calgary technician investigates and resolves — or coordinates with your ISP — without waiting for you to call.

5
Monthly

Report

Monthly performance reports plus a quarterly review of trends, capacity, and recommended upgrades.

Industries

Network Monitoring for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
Network Monitoring Buying Guide
SNMP, flow data, synthetic checks, alert tuning, and the questions every Calgary business should ask their network monitoring provider.
Download PDF
FAQ

Questions we hear about
network monitoring.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

Network Monitoring across Calgary.

We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.

Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
Typically responds in under 2 hours