Privacy Policy
Effective Date: April 4, 2026
Hero IT ("Hero IT," "we," "us," or "our") is a trade name of 2691003 ALBERTA INC. We respect your privacy and are committed to protecting personal information collected through heroit.ca, our communications, and our services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, request a quote, sign up for updates, purchase services, or otherwise interact with us.
Who We Are
2691003 ALBERTA INC. d/b/a Hero IT
Scope
This Privacy Policy applies to personal information we collect through:
- heroit.ca
- quote, contact, booking, and support forms
- email, phone, SMS, and other business communications
- customer onboarding and service delivery
- billing and payment workflows
- analytics, advertising, and CRM tools used in connection with our website and services
It does not apply to third-party websites, services, or platforms that may be linked from our website or used separately by you.
What We Collect
Depending on how you interact with us, we may collect:
A. Contact and inquiry information
- name
- company name
- email address
- phone number
- address
- job title
- details you include in a form, email, or message
B. Service and account information
- service requests
- project details
- technical environment details you provide
- communications and support history
- customer preferences
- records relating to proposals, contracts, and invoices
C. Payment and transaction information
If you purchase products or services from us, payment information may be collected and processed by third-party payment providers such as Stripe and Helcim. We may receive related information such as:
- billing name
- billing email
- billing address
- payment status
- invoice details
- partial payment metadata or transaction identifiers
We do not store full payment card numbers unless expressly stated in writing and lawfully handled through an approved provider.
D. Website usage and device information
When you use our website, we or our service providers may collect:
- IP address
- browser type and version
- device identifiers
- operating system
- approximate location derived from IP
- pages viewed
- referring website
- date and time of visit
- clicks, sessions, and page interaction data
E. Marketing and CRM data
If you submit a form, subscribe to updates, or otherwise engage with us, we may collect and manage your information using tools such as HubSpot and related communication platforms.
How We Collect Information
We collect personal information:
- directly from you when you contact us or complete a form
- automatically through cookies, pixels, analytics scripts, logs, and similar technologies
- from payment providers, CRM tools, and service platforms used to support our business
- from publicly available business information where lawful and appropriate
How We Use Personal Information
We may use personal information to:
- respond to inquiries and requests
- provide quotes, proposals, consultations, and support
- deliver services and manage customer relationships
- create and manage records, invoices, and transactions
- process or reconcile payments
- improve our website, services, and communications
- monitor site performance, traffic, and campaign effectiveness
- detect, prevent, and investigate fraud, abuse, or security incidents
- comply with legal, regulatory, contractual, insurance, tax, or accounting obligations
- establish, exercise, or defend legal claims
- send service, account, operational, and administrative communications
- send marketing communications where permitted by law and with appropriate consent where required
Legal Basis / Consent
We collect, use, and disclose personal information with consent where required by applicable law, or where otherwise permitted or required by law.
Your consent may be express or implied depending on the circumstances, including the nature of your interaction with us. For example, if you contact us to request a quote or service, we may use your information to respond to that request and manage related communications.
You may withdraw consent to certain uses of your personal information, subject to legal, contractual, or operational restrictions and reasonable notice.
Marketing Communications and CASL
Where we send commercial electronic messages such as marketing emails or promotional SMS, we intend to do so in accordance with applicable law, including Canada's anti-spam rules.
Marketing messages may include newsletters, offers, service updates with promotional content, invitations, and similar communications. Such messages will generally include:
- our business name
- contact information
- an unsubscribe mechanism or equivalent opt-out method
You may unsubscribe from marketing emails at any time by using the unsubscribe link in the message or by contacting us at [email protected]. We may still send non-marketing messages such as account, transaction, service, security, or relationship-related communications.
Cross-Border Processing
Some of our service providers may process or store personal information outside Alberta or outside Canada. As a result, personal information may be accessible to foreign courts, regulators, law enforcement agencies, or national security authorities in accordance with applicable laws in those jurisdictions.
Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, and as needed to:
- provide services
- maintain business and financial records
- comply with legal obligations
- resolve disputes
- enforce agreements
- investigate incidents or complaints
When personal information is no longer required, we will securely delete, destroy, or anonymize it where appropriate.
Safeguards
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, which may include:
- access controls
- account and password protections
- encryption where appropriate
- secure payment providers
- secure hosting and cloud environments
- monitoring and logging
- internal confidentiality measures
No system can guarantee absolute security, and transmission of information over the internet is never entirely risk-free.
Your Rights
Subject to applicable law, you may request:
- access to your personal information
- correction of inaccurate personal information
- information about how your personal information has been used or disclosed, where required
To make a privacy request, contact [email protected]. We may need to verify your identity before responding.
Third-Party Services and Links
Our website may contain links to third-party websites, platforms, or tools. Their privacy practices are governed by their own policies and terms, not ours. We encourage you to review those policies before providing information to them.
Children's Privacy
Our website and services are intended for business and adult users. We do not knowingly collect personal information from children in a manner requiring parental consent without complying with applicable law.
Privacy Incidents
If we become aware of a privacy breach involving personal information under our control, we will investigate and take steps we consider appropriate in the circumstances, including notification where required by applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes acceptance of the updated version to the extent permitted by law.
Contact Us
For privacy questions, complaints, or requests, contact:
2691003 ALBERTA INC. d/b/a Hero IT