Hero IT
Managed IT

Day-one ready. Same-day off. Full audit trail.

A new hire who cannot log in on day one is a bad start. A former employee who still has access two weeks later is a real security risk. We make both problems disappear with a repeatable process — every joiner, mover, and leaver, every time.

  • Zero-touch laptop imaging · MFA · accounts before day 1
  • Same-day disable, revoke, wipe, forward, recover
  • HRIS triggered · license reallocation · clean audit log
Fixed-price quote. No surprise invoices.Calgary, AB
people · live · today2 in flight
Joiner · Priya N. · Sales
Start date Mon · 4 of 5 ready
On track
Laptop · pre-provisioned · shipped
Microsoft 365 · MFA enabled
Slack + CRM · groups assigned
Welcome doc + training links
Manager 1:1 calendar invite
today, 09:00 MT
Leaver · D. Romano · Ops
Last day today · 3 of 5 closed
Same-day
Accounts disabled · 09:01
MFA tokens revoked · 09:02
Mail forwarded to manager
Laptop wipe · in progress
License reallocated → new hire
Audit log134 events · 12 mo · exportableClean
Ready before day 1
0 stale access · audit clean
Sound familiar?

A hire that cannot log in. A leaver who never gets locked out.

Most Calgary small businesses we audit have at least one ex-employee with active access. Here's what we see most.

1

New hires wait days for working accounts

Day one becomes "watch the download bar one and a half" instead of doing the job.

2

Former employees still have access

A real risk that auditors and insurers now ask about every renewal.

3

Manual setup means inconsistency

Two analysts on the same team end up with different toolchains.

4

Offboarding gets rushed

Access removal slips through the cracks of a busy HR week.

5

Software licences pile up under ghosts

You are paying for seats whose owners left months ago.

6

Returned laptops sit, untracked

Company data, company spend, no chain of custody.

7

Role changes leave stale access

A promoted employee keeps their old groups forever — and inherits new ones on top.

8

Audits ask "who had access?"

Without a log, you have to guess — or fail.

What's included

Everything you'd expect,
plus what most agencies skip.

Every project includes the full list. Nothing is “an upgrade” or “out of scope” later.

Standardized hire packages

Repeatable role-based templates so every new hire gets a consistent setup.

Day-one provisioning

Email, M365 / Workspace, LOB apps, MFA, and security groups ready before arrival.

Zero-touch imaging

Laptop ships pre-provisioned. New hire signs in and is ready to work.

Same-day revocation

On departure: accounts disable, MFA revokes, device wipes — documented.

License reallocation

Seats from departing staff get recovered — no quiet subscription leak.

Mover workflow

Promotions and transfers update access cleanly — old out, new in, no leftovers.

Mailbox handover

Forwarding, contacts, calendars handed over cleanly per policy.

Asset recovery

Laptops, phones, badges tracked back into inventory and re-imaged for next use.

HRIS triggers

Triggered from your HRIS or a short intake form — no chase emails.

Audit trail

Clean record of who had access to what, when, and why — for audits + compliance.

In the box

What you walk away with.

Day-one ready hires and clean exits are the obvious deliverable. Here's the full list of what's included.

Get a fixed-price quote
  • Role-based onboarding + offboarding templates
  • HRIS / intake-form trigger integration
  • Zero-touch device imaging + welcome kit
  • Account, group, and license provisioning playbooks
  • Same-day offboarding runbook (accounts, MFA, device, mail, assets)
  • Mover (promotion / transfer) workflow
  • License reallocation + spend recovery process
  • Mailbox handover + file transfer policy
  • Asset return + re-image procedure
  • Per-employee audit log + quarterly access review
How we'll work together

Our process. Step by step.

A short, structured timeline with real check-ins at each step. You always know what's next.

1
Week 1

Templates

Role-based onboarding and offboarding templates aligned with your systems and policies.

2
Week 1–2

Triggers

HRIS or intake form wired so hires, movers, and leavers flow through automatically.

3
Per hire

Day one

Configured device, accounts, MFA, training links, and welcome doc ready before arrival.

4
Per mover

Movers

Internal role changes update access cleanly — old removed, new granted, in one workflow.

5
Per leaver

Same-day off

On departure: disable, revoke, wipe, forward, recover — fully documented.

Industries

Employee IT Onboarding for the businesses we know best.

Calgary-specific patterns, copy, and SEO baked in for these industries.

See all 35 industries
Free download
IT Onboarding & Offboarding Buying Guide
Joiner / mover / leaver workflows, HRIS triggers, audit logs, and the questions every Calgary business should ask their IT partner.
Download PDF
FAQ

Questions we hear about
IT onboarding & offboarding.

Don't see yours? Ask on the call. There aren't dumb questions — only ones agencies don't bother to answer.

Ask us on a free call

Calgary, AB

Employee IT Onboarding across Calgary.

We work with Calgary businesses in every quadrant. Click a community to see how we serve it specifically.

Let's talk

Ready for one team to handle all of it?

Book a 30-minute call with our Calgary team. We'll listen, map your situation, and send a fixed-price plan within 3 business days.

Free. No sales pitch.30 minutes, max.A real Calgary human.
The Hero IT team
The Hero IT team
Typically responds in under 2 hours